The platform
Your team talks all day. Almost none of it is usable.
VoiceIQ records, transcribes, and analyzes every conversation — then pushes what it finds into the CRM, helpdesk, and productivity tools your team already runs on. One platform, three products, built to work together.
Every call captured
Deskphone, softphone, and mobile — no app to install, no change to how people already work.
Speaker-labeled text
Fully searchable transcription from every conversation, generated in real time.
Patterns at scale
AI surfaces summaries, action items, sentiment, and trends across hundreds of calls.
Insight where work happens
Results land in the CRM and support tools your team is already in — not another dashboard.
The opportunity
Four things a business loses on every call it doesn't capture
Spot-checking a handful of recordings is the standard, and it fails in four predictable ways.
No consistent read on performance
You react when something goes obviously wrong — after the revenue or the CSAT score is already lost.
Critical details get lost
The details that matter most live in scattered notes, in someone's memory, or nowhere at all.
Context resets every time
The moment a call ends, context is gone — and gets rebuilt from scratch on the next one.
Knowledge walks out the door
When your best people leave, the instincts and habits that made them great leave with them.
How the stack fits together
One platform. Three products. Built to work together.
Capture is the foundation. Intelligence is the org-wide analysis layer on top of it. Agent answers the phone — and gets sharper when the other two are running.
Dependency model
What requires what
The products are priced and deployed separately, but they are not independent. Capture is the data foundation — everything else reads from it.
Non-recording viewer seats — managers, execs, leadership — get Intelligence access at no additional cost.
Product 01
Capture
Every call recorded, transcribed, and summarized — automatically.
Capture works with your deskphone, softphone, and mobile. It turns call time into searchable, actionable data without any manual work, and it is the foundation record every other VoiceIQ product builds on.
The foundation- Recording
- Every call captured automatically across deskphone, softphone, and mobile — no behavior change required.
- Transcription
- Speaker-labeled, fully searchable text from every conversation, in real time.
- AI summaries
- Key points, outcomes, and next steps surfaced after every call — with customizable templates based on call purpose.
- AskAI
- Natural-language questions across a person's own call history: "What do I need to follow up on this week?"
- CRM & helpdesk sync
- Transcripts and summaries flow into Salesforce, HubSpot, and Zendesk natively — or 9,000+ apps via Zapier. Download, export, and share anytime.
Product 02
Intelligence
The patterns across your team you didn't know to look for.
Anyone can ask "what's our close rate this month?" — every competitor can ask the same question. Intelligence is built for the other kind: "why are callers from this region churning faster?" and "what's the new objection that wasn't there last quarter?"
Org-wide analysis- Tags
- Automatically identify calls matching a situation or intent — as a filter and label, or as the trigger inside a Playbook.
- Scorecards
- Evaluate calls on a 1–5 scale or a pass/fail checklist, applied consistently to the calls you choose.
- Custom AI Overviews
- A supplemental, tag-triggered summary layer on top of the standard call overview.
- Alert rules
- Notify the right people the moment a tag matches — no manual review needed.
- Org-wide AskAI
- Query across the entire organization's call data, not just your own.
Playbooks
Chain it all together
A Playbook is how you tell Intelligence exactly what to listen for, and exactly how you want to hear about it. Built once, then applied automatically to every call that matches.
A Tag matches
The tag prompt fires when it applies to the conversation — e.g. "pricing objection."
Scorecards apply
Your criteria run against the call, the same way every time.
An AI Overview adds detail
A custom section is appended to the call overview for tagged calls.
Notifications go out
The output lands in the format you chose when you built it.
Playbooks and all four components are exclusive to VoiceIQ Intelligence, and require Capture on the same seat. Results surface on individual call summaries and call-list rows.
Product 03
Agent
Your AI receptionist, answering every call.
Agent greets callers, answers questions, screens and routes calls, and escalates when a human is needed — around the clock. Setup is a URL: give Agent your website and Company Discovery pulls in the basics automatically.
Works standalone- AI receptionist
- Greets, informs, answers questions, screens and routes calls — on the first ring, no hold music.
- 24/7 availability
- Nights, weekends, and peak volume covered. No missed calls.
- Company Discovery
- Point Agent at your website URL and it pulls in your company basics — no lengthy configuration to get running.
- Third-party connections
- Links to supported scheduling and practice-management platforms, so Agent can handle real interactions rather than only answer questions.
- Learns from Capture
- Bundled with Capture and Intelligence, Agent reviews real conversations to build context over time — identifying which approaches actually resolved calls, instead of running off a static knowledge base someone maintains by hand.
In practice
Information that doesn't fall through the cracks
Every intake call becomes a structured client record automatically — facts, parties, dates, follow-ups.
A parent's concern from a phone call lands directly in the student's record. The next person who picks up is fully briefed.
Customer specs — sizing, access, preferences — captured automatically and ready for the tech in the truck.
Details from a scheduling call are available to the provider before the patient walks in.
Where the data goes
Native integrations, plus 9,000+ apps via Zapier
Packaging
Start with Capture. Add Intelligence and Agent when the team is ready.
Per-product, per-seat licensing. Volume, carrier, and partner pricing available on request.
Capture
Per user / month
- Recording & transcription
- AI-generated summaries
- AskAI on your own call history
- CRM & helpdesk sync
Required base — pricing on request
Intelligence
Per user / month · add-on
- Tags & Scorecards
- Playbooks & Alert Rules
- Custom AI Overviews
- Free for non-recording viewers
Requires Capture on the same seat
Agent
Per org / month
- AI receptionist, 24/7
- Company Discovery setup
- Third-party integrations
- Learns from Capture
Standalone or bundled — pricing on request
Next step
See it on your own calls
A working demo on real conversations is faster than any deck. Pick a time and we'll walk through Capture, Intelligence, and Agent against the calls your team is already taking.